Return, Replacement, & Exchange Policy

At Trendstees, every product is made to order. This means each item is printed specifically for you once your order is received.

Because our products are made to order, we only accept returns, replacements, or refunds if there are issues caused by our production process.

When Can You Request a Replacement or Refund?

You can request a replacement and keep the item you received, and we will send you a new one if:

  • The item you received is defective or damaged.
  • The print quality is poor.
  • You received the wrong design, size, or product.

Requests must be submitted within 3 days of receiving the item.

How to Submit a Request

Please contact us through our Contact Page and include:

  • Your order number
  • The email address used to place the order
  • A clear description of the problem
  • Photos showing the problem

To help us review your request more quickly, please attach the following photos:

Wrong Size

Please send:

  • A photo of the size tag
  • A photo showing the item’s size

Incorrect Design, Misspelling, or Defective Product

Please send:

  • Clear, close-up photos showing the problem

Other Problems

Please send:

  • Clear photos of the problem
  • A brief explanation of what happened

We use this information to review your case and help prevent similar issues in the future.

Replacement

If the problem was caused by our error, we will send a replacement after reviewing your request.

Refund

If your refund request is approved, the refund will be sent to your original payment method.

Refunds are usually processed within 10 business days of approval.

In some cases, we may ask you to return the product to our return address. If a return is required, the customer is responsible for the return shipping costs.

Items Not Eligible for Refunds or Replacements

We cannot offer a refund or replacement if:

  • The item has been washed, worn, used, or damaged by the customer.
  • The return was sent without our approval.
  • The customer did not return the item when requested.
  • The item has no defects, but the customer simply does not like the color, texture, smell, or size.
  • The customer has filed a refund or payment dispute.
  • The customer did not provide sufficient information or photos to support the request.
  • The item was lost or damaged due to a natural disaster, extreme weather, power outage, or other unavoidable event.

Order Cancellation

You can request to cancel your order within 12 hours of placing your order.

To cancel your order, please contact us via email and include:

  • Your order number
  • Reason for cancellation

Once we receive your request, we will review it and process the cancellation if your order is still eligible.

Cancellation Fee

Because payment gateways and order processing services charge fees, a cancellation fee will apply:

  • Orders under $50: $5 cancellation fee
  • Orders over $50: 15% cancellation fee

Thank You

Thank you for shopping at trendstees.com.

We always do our best to ensure you receive the product you love.

For further information and questions please contact us at the email [email protected] or [email protected]