Frequently Asked Questions

Frequently asked questions (FAQ)

We prefer payments by PayPal or through from your Credit Card. Payment needs to be received within 24 hours of purchase or the transaction may be cancelled and item resold

Shipping costs are calculated based on the order quantity, weight, selected shipping method, and applicable sales tax.

Orders can be shipped from the United States, Europe, Canada, or Australia, depending on your location. US orders are typically shipped via USPS, UPS, FedEx, or OnTrac. International orders can be shipped via DHL, DPD, or Asendia.

Most orders ship within 7 business days of the shipment manifest being generated. Tracking information will be provided via email or in your account once available.

Please note that delivery dates are estimates and not guaranteed. Delays may occur due to courier issues, customs, weather, or other unforeseen circumstances.

Customers are responsible for any customs duties or import taxes.

For shipping questions, contact us at [email protected]

Once an item is shipped from our store, we will email you a tracking number. All items are made to order and ship within 1-5 business days from the date of purchase. We use USPS First Class or Priority Mail within U.S. and it takes 10-15 business days to USA and Canada, and 20 – 30 working days worldwide once it has been shipped

We use Comodo Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates your order information into a highly indecipherable code, which is processed immediately.This procedure makes your account information unreadable from the time your order is submitted until the time it reaches us. When you’ve finished shopping and begin the checkout process, you will move into the secure area of our web. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process

Yes, you will receive invoice for your order. We will send you an invoice of your order via email

Return, Replacement, & Exchange Policy

At Trendstees, every product is made to order. This means each item is printed specifically for you once your order is received.

Because our products are made to order, we only accept returns, replacements, or refunds if there are issues caused by our production process.

When Can You Request a Replacement or Refund?

You can request a replacement and keep the item you received, and we will send you a new one if:

  • The item you received is defective or damaged.
  • The print quality is poor.
  • You received the wrong design, size, or product.

Requests must be submitted within 3 days of receiving the item.

How to Submit a Request

Please contact us through our Contact Page and include:

  • Your order number
  • The email address used to place the order
  • A clear description of the problem
  • Photos showing the problem

To help us review your request more quickly, please attach the following photos:

Wrong Size

Please send:

  • A photo of the size tag
  • A photo showing the item’s size

Incorrect Design, Misspelling, or Defective Product

Please send:

  • Clear, close-up photos showing the problem

Other Problems

Please send:

  • Clear photos of the problem
  • A brief explanation of what happened

We use this information to review your case and help prevent similar issues in the future.

Replacement

If the problem was caused by our error, we will send a replacement after reviewing your request.

Refund

If your refund request is approved, the refund will be sent to your original payment method.

Refunds are usually processed within 10 business days of approval.

In some cases, we may ask you to return the product to our return address. If a return is required, the customer is responsible for the return shipping costs.

Items Not Eligible for Refunds or Replacements

We cannot offer a refund or replacement if:

  • The item has been washed, worn, used, or damaged by the customer.
  • The return was sent without our approval.
  • The customer did not return the item when requested.
  • The item has no defects, but the customer simply does not like the color, texture, smell, or size.
  • The customer has filed a refund or payment dispute.
  • The customer did not provide sufficient information or photos to support the request.
  • The item was lost or damaged due to a natural disaster, extreme weather, power outage, or other unavoidable event.

Order Cancellation

You can request to cancel your order within 12 hours of placing your order.

To cancel your order, please contact us via email and include:

  • Your order number
  • Reason for cancellation

Once we receive your request, we will review it and process the cancellation if your order is still eligible.

Cancellation Fee

Because payment gateways and order processing services charge fees, a cancellation fee will apply:

  • Orders under $50: $5 cancellation fee
  • Orders over $50: 15% cancellation fee

Thank You

Thank you for shopping at trendstees.com.

We always do our best to ensure you receive the product you love.

For further information and questions please contact us at the email [email protected] or [email protected]

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